TriWest Instant Provider Registration Launched on February 15

Beginning February 15, providers who register online for the secured Web site at www.triwest.com will now receive their password immediately by e-mail. This allows provider staff members who can be authenticated to gain immediate access to the Web site.

Registration for this portal on www.triwest.com allows you to:

• Check eligibility online
• View patient benefit information
• Check the status of your requested referrals/authorizations
• Check the status of referrals/authorizations for which you are the approved servicing provider
• Review and update consult tracking reports
• Submit claims online
• Check claim status

Previously, provider staff members attempting to register for the Web site had to wait several days to receive a temporary password by mail to complete the registration process and access their account.

One of TriWest’s goals was to make it easier for providers to register for the Web site. The registration process was changed to use provider information already in the claims system to authenticate the user.

To authenticate and register instantly on the site, the providers and/or administrators must have claims information on file with Wisconsin Physicians Service (WPS). When registering, the provider will need to provide Internal Control Numbers (ICN) for two patients from the Explanations of Benefits (EOB), along with the dates of birth for those two patients. If authenticated upon registration, an e-mail is sent to the user so they can activate their account "instantly." If a provider does not have a claim on file, the "old" system of receiving a password in the mail will remain in place.