Support Our Troops -- Submit Consult Reports Timely

Consultation and treatment reports help facilitate continuity of care for all TRICARE beneficiaries. In addition, having a complete medical record is necessary for the military to assess "combat readiness" and "fitness for duty" of troops, and to deploy Active Duty Service Members (ADSMs) whenever and wherever necessary.

Both civilian and Military Treatment Facility (MTF) referring providers need timely feedback to properly manage the care of their ADSM patients. TriWest would like to stress the importance of getting consult reports back as soon as possible for ADSMs as they may be unable to deploy until the consult reports are submitted.

TriWest created a consult report tracking system to help you assist the MTF with receiving and tracking the reports. For your convenience, TriWest provides a fax cover sheet that you should use to fax your consult reports. This fax cover sheet is the last page of the referral/authorization approval letter that is faxed or mailed to the servicing provider. Using this fax cover sheet and faxing to the referring provider fax number already pre-populated on your fax cover sheet will streamline the return of your consult reports to the referring provider.

If you determine that your TRICARE patient needs further tests and/or treatment after the initial appointment, please submit your consult report within 10 days after the patient’s initial appointment. For urgent care, the preliminary report should be submitted within 24 hours.

For more information about the consult report tracking process, refer to the Provider Handbook. The online version of the Provider Handbook is available in the Resource Library section of the Provider Connection area of www.triwest.com. You may also call TriWest at 1-888-TRIWEST (888-874-9378).